Domestic 

For our domestic clients in Switzerland, we strive to provide the best experience possible. That's why we offer complimentary domestic shipping on all orders. Additionally, upon request, we provide personalized delivery services to ensure convenience and satisfaction. 

All shipments are sent via insured priority delivery. Adult signature is required upon delivery. Our insurance coverage on the piece ceases once the package has been signed for. Noradee is not liable for lost shipments once tracking has dictated the package has been delivered. 

If we are shipping domestically to a hotel, transit insurance coverage ceases once the package has been delivered and signed for by the hotel’s reception. Noradee is not liable for any lost or misplaced packages once the hotel accepts and signs. 

Noradee is not responsible for the delayed delivery of packages due to the client not being available to sign for the package upon arrival, or due to any technical issues within the shipping carrier, or due to any weather circumstances. 

We are unable to ship to PO boxes.

Personal Hotel Delivery in Switzerland: We Bring It to You

We offer shipping or personal delivery to your hotel upon request. Please note that for domestic shipments to hotels, transit insurance coverage ends once the package is delivered and signed for by the hotel reception. Noradee is not responsible for any lost or misplaced packages after the hotel accepts and signs for them. 

International 

We will ship any products ordered to the address provided to us at the time of order. All applicable import duties, VAT, taxes, tariffs, handling fees, customs charges, brokerage fees, and the like, which may be due at the time of delivery, are the sole responsibility of the receiving party. We do not collect this beforehand, and cannot provide you with an estimate of the cost as this varies from port to port around the world. The responsibility is yours to check all fees with your country’s customs office. 

International orders may require additional processing time prior to shipping out as we may need to consolidate items to one location for shipment depending on the destination. International orders may require additional transit time. 

If for any reason an international shipment is seized by customs officials, Noradee will not issue a refund for the order unless all products are returned to us in their original condition. Most orders transit through customs without any issue, and most orders that are stopped in customs are automatically shipped back to us. You may be responsible for any return shipping charges in accordance with your local regulations. 

Some of our partner brands may not be shipped to certain international destinations due to manufacturer restrictions.

We are unable to ship to PO boxes.

By ordering from our website, you are stating that you agree to this policy.